Asset Lifecycle Management
ASSET DELIVERY TO HOLDING AND STAGING FACILITIES
- Receive new assets or previously deployed ones at the nearest facility.
- Process assets by logging them in, validating their condition, adding them to the ITAM system (client’s or ours), tagging them, and addressing any damage.
- Handle previously deployed assets by storing them for potential future use, wiping and certifying them, and considering options such as donation, sale, or proper destruction.
- Maintain inventory of all assets to be deployed and track them using the ITAM system.
ASSET STAGING/CONFIGURATION
- Receive asset orders through the ITSM ticketing system or other order processes for configuration and release.
- Align refurbished or new assets with user profiles and client specifications.
- Configure assets according to client operating procedures, such as zero-touch, enroll only, or shipping as-is.
- Conduct testing processes to meet various configuration requirements before packaging assets for shipment.
IT Training and Support
We provide IT training and support to ensure that your employees can make the most of the technology available to them. Our training and support services include on-site training, virtual training, and support via phone and email.
SEND/INSTALL AT LOCATION
- Ship assets to designated sites or residential addresses.
- Receive assets at the site, either by on-site resources or dispatched field services.
- Field resources can remove, install, and validate assets, ensuring proper user operations.
- For replaced assets (not newly added users), field services will remove the device and ship it to a staging facility for processing.